Phoenix V 904

First off the location and the staff were great. The views were fantastic, and the outdoor pool and splash pads were fantastic for the kids.

The elevators getting up and down during check in/out hours were terrible. Check out day was almost 45 mins to get off the floor with everyone and room staff going up and down.
Our first experience of walking into the room was off it had a strange misty smell that was there for the entire trip. The first shower in the master bath took approximately 30 mins to drain. We had ankle deep water and there was mildew on the shower curtain.
The remainder of the trip it drained slowly but didn’t take half hour.
The floors were sticky and gross feeling. It wasn’t sand, it was just build up on the floor. The sleeper sofa was worn out, my son opted to sleep on the cushions because the springs were so worn out he was getting poked. Master mattress was also old and worn, along with the bed skirt appeared to have had a large, what appeared to be a urine, stain on the left side.
Behind the dining room table the floor wept. I assume the unit below us may have had a Freon leak because the weeping was coming from certain tiles daily and they were extremely cold compared to other parts of the floor just 2 tiles away. No leaking from the ceiling and the air duct was dry. I thought it could have been condensation from the air duct on our first day.

The staff was accommodating. We did have to postpone our trip due to a family emergency and they were able to move us back a couple weeks. To that we are very thankful.

Manager's Response

Had a great stay clean and ease of reservations

We loved staying here and would definitely come back. The condo was clean and perfect for our family. Best part was the large outside table where we ate all of our meals listening to the ocean. Only complaint was the indoor pool heater was broken and it was so cold nobody would use it, which was part of the reason we chose this property for rainy days. It was due to be fixed within a week. We loved the pirate splash pad, pool, and easy access to the beach! Thank you for the great stay!

We loved the view from the balcony overlooking the Gulf. We loved the location for restaurants, state parks, shopping. The unit could’ve used a little more attention to cleaning - the cupboards and drawers could use a good cleaning once, the balcony had a lot of sand on it. Nothing horrible, and stuff that typically gets overlooked in rentals. The bathroom sink drain had issues. I did contact management. They sent a plumber. The drain stopper was “fixed” but one pull of the stopper and it came apart again. Plus the drain ran super slow. I contacted management again but nothing was done so we made do. Not a huge deal but it would’ve been nice if the plumber would’ve fixed it correctly the first time and that management would’ve followed up. Overall we loved our stay at the Phoenix 5 and would stay here again!

My wife and I stayed in Phoenix V 904 for 19 nights. It was our first trip to the area. The accommodations were just what we needed. Great view of the ocean and beach. Kitchen had everything we needed. We had a friend visit for a week. The second bedroom and bathroom were perfect for her. I would recommend this condo to others.

We were very pleased with the size and layout of the condo, especially the ocean view and balcony. It was just what we were expecting and hoping for. The property was clean and instructions for using the tvs were understandable. Upon departure we let staff know that one remote had a low battery and that the unit could use a couple more puffier pillows - but overall we had no issues during our stay. I would encourage visitors to buy water and ice, as like many places near the ocean, the water has a bad taste to northerners like us. It was a nice touch that there was a sealed bag of extra sheets if we were to use the couch for sleeping or if we needed to change sheets while there. We used the indoor hot tub a couple times. The lobby was under construction, but that did not limit our experience. We also loved that we could bike to Gulf Shores State park to enjoy the walking/biking paths throughout the park - as well as easily walk or drive to stores and restaurants. Rouse's market was handy with a great deli and hot breakfast and food bar that we took advantage of multiple times.

Great location No construction until the last day of our stay. Perfect getaway to walk the beach and enjoy the waves.

Great location No construction until the last day of our stay. Perfect getaway to walk the beach and enjoy the waves.

This property was ok but not very well stocked compared to other places we have rented. We had issues with the ice maker and they were responsive to fixing it. Patio furniture was not very comfortable for extended periods of time.

Everything was great! Wonderful view!

Everything was great! Wonderful view!

Squeezed in a beach trip right before school started, sweet!

Great condo for 4 adults and one child. The Condo was clean and the perfect size for us. We had everything that we needed during our stay. Curious what people consider to be a "long wait" for the elevator since we never waited more than 10 minutes during a jam packed weekend.

Plenty of carts for check in and check out and we really appreciated the fact that you didn't need to keep track of keys during your stay. we would definitely recommend this condo to others and look forward to returning next year.

We enjoyed our stay at PhoenixV 904. Location was perfect. Plenty of room for my family. We loved beach front and our large balcony. The only thing I could say is there needs to be more elevators, the wait was not good most days. But the condo was perfect!

The rental itself was amazing, check in process was a bit timely, waiting on the elevators was awful. Definitely wish they had more than 4 elevators.

This was a beautiful condo - very clean. We were very satisfied with our stay - beautiful views.