Phoenix West 1208

The Phoenix West facility as a whole never disappoints. We’ve stayed in many condos in the OB/GS area and this is our favorite due to location and amenities. The unit itself was set up as described, adequately and sufficiently. Our only complaint was cleanliness. The floors were rather filthy. As soon as we walked in and took our shoes off, you could see our socks getting black - to the point they are now stained. And we have dogs at home so we can handle a little bit of dust and dirt but this was excessive. We tried to find the broom to clean the floor ourselves and it was broken in two near the brush and shoved in the closet that way. So we had to purchase our own to use for the week. We also clearly stated we had 8 people staying in the unit for a week and they only gave us a couple of washcloths for the group. While these are rather minor things, it’s things the cleaning agency should be on top of and be taking care of, especially when you pay as much as the rental rates are for these units. Other than that, our stay was exceptional as always.

Loved the location as far as the pool, lazy river, view, etc. The kids had a blast the entire week that we were there. The living room rug and club chairs could use a deep clean. Remotes in living room did not have working batteries. Had to take some from other remotes to watch tv. Could not get one of the living room lamps to come on. No broom in the unit. Only a mop and no bucket. Really needed a broom to clean up sand since we were there for 7 days. The dryer also took several cycles to dry a load of clothes. Master shower only had one working shower head. This unit could definitely use some TLC, especially for the price. Other than that, we thoroughly enjoyed our stay and will return to the Phoenix West.

We loved our spacious condo. Especially nice to have large bedrooms and four full bathrooms. 1208 is nicely decorated without being cluttered. The lazy river is perfect for families with children. We spent part of each day enjoying the beach and then the lazy river. The perfect end of our day was sitting around the lazy river while our grandchildren floated in tubes and played on the slide. Although our condo was great I would suggest housekeeping could be better. While looking for one of our toys we found another toy under a chair from a previous tenant. This was a chair that could easily be moved and swept under. The microwave light as well as the stove light needed to be replaced. All the before mentioned are easy fixes and should be checked before a new family arrives. Overall this condo is wonderful, our stay was wonderful and I would definitely consider staying here again. You cannot beat Phoenix West!

The place was very nice but it was not clean. The floors were nasty. You could see the dirt under the cabinets edge. The grandbaby would have black knees and hands when he crawled around. The den furniture was dirty as well. Everything else was very nice. about the place.

Very nice 12th floor condo with a few things that could be improved upon. Furniture condition was average, had a few stains, could use cleaning, living room rug was pretty well worn but otherwise condo appeared clean. Bring your own toiletries, which we did, as there was minimal hotel like soaps and shampoo. Had a few basic pots/pans, didn’t see any cooking staples. Only 1/2 roll of paper towel present and only garbage bag was the one in the waste basket which we easily filled by our 4th day there, a spare would have been nice. Had washer/dryer and a vacuum. As far as accessibility meaning for a wheelchair - the entry door and all master and bedroom doors and one other bathroom were (36” wide ) and accessible for an adult power wheelchair. Master bath is in its own closet and not w/c accessible. The toilet in hallway bath was extremely loose making unsafe for our w/c user to use. He had to go to pool bathroom to use toilet and pool is only open till 11pm , certainly not ideal but it worked. No grab bars anywhere in condo. The balcony is nice, spacious but has approx. a 2” lip on inside and a 6” step down to balcony floor making it completely inaccessible for wc users. I’m sure all condos in this building are like that for weather protection. Otherwise, the open floor plan made w/c use easy. The zero entry pool was very nice. Indoor pool does not have a lift. The pool areas and the building, including parking garage appeared to be very well maintained. Located near the state park between Gulf Shores and Orange Beach near many restaurants but not really safe to walk anywhere due to hi flow traffic and no sidewalks. Overall we enjoyed our stay and will better know what to expect when renting a condo in resort area.

The unit was beautiful and decor was super cute & up to date. Everything was very clean. I did call the rental company, Phoenix Rentals, to ask about getting more towels/washcloths and they never returned my phone call. My biggest complaint is the parking!! I realize it was peak season and parking is limited, but if I paid $35 for a parking pass I should be able to park in the parking deck. On three occasions we had to park out by the road. Both times, the next morning someone was knocking on our door, by 9:00am, to come move our vehicles to the
the parking deck.

The master shower has black mold around the bottom and around the door, you may want to check on it. Check in time took over 30 minutes with only two people in front of me.

The master shower has black mold around the bottom and around the door, you may want to check on it. Check in time took over 30 minutes with only two people in front of me.

Wonderful experience

No problems.

We had a great week...very spacious and enough room for all of us.

Initially pleased with our stay, until power/AC went out on Thurs forcing the building to be evacuated till Mon - things happen although extremely dissatisfied w/the handling of the event, lack of providing alternate accomodations and the unwillingness to refund addl incurred expenses with having to move into 3 hotel rooms, spoiled food, chair rentals, etc.

Loved the place! Very spacious and loved the big windows overlooking the ocean. Patio had amazing view of the ocean. Was nice the washer and dryer were in the unit. Would definitely want a unit overlooking beach. Would stay again!

Very nice, updated condo right on Orange Beach. Very close to nice restaurants and family fun center. Would recommend for sure.

Very nice, updated condo right on Orange Beach. Very close to nice restaurants and family fun center. Would recommend for sure.

We always to Phoenix West for vacation in Orange beach. We love the people, the area and especially this condo! There were plenty of cooking essentials, the linens were clean, plenty of space, nicely decorated and that master bed was the most comfortable I've ever slept on in my life! We will definitely be back!

Beautiful rooms, Awesome view great stay overall

Overall experience and stay was good. The only main complaints are that the beds are not comfortable and the dryer needed a few cycles for the clothes to be dry.

The condo was beautiful and so clean. We did have issues with the kitchen pots and pans. Also there was a lot of difficulty finding the carts at check in and check out. We loved our vacation and plan to come back.

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We had a fabulous time at Phoenix West. Beautiful condo and excellent amenities! We will definitely be back:)

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.

We come to Phoenix West every summer. This condo is one of our favorites. Owner has done a nice job of decorating, unit was clean, kitchen stocked. We come here because of the lazy river and slide and pools. Found the amenities here to be the best in OBA.