Phoenix West 1407

Top notch

Manager's Response

Had a great trip and the entire place was very nice. Our only hiccup was when we first arrived the AC was out of the entire building, but that was due to a weather issue before our arrival as it was repaired as quickly as they could. The only other issue was that our icemaker for some reason was leaking water and although I reported it to the front desk no one ever came to fix it. Ultimately I just turned it off and had no further problems. Despite those things I would def stay here again in the future

Manager's Response

Very beautiful views and spacious condo. Pool and lazy river were nice.
Bare minimum included in terms of towels, laundry soap, garbage bags, dish soap etc.
Sheets were stained. Towels had foul smell. Furniture and rugs felt grimy/dirty. Dust balls and clothing tags found under beds.
Staff was not overly helpful and advised us that if we needed anything we needed to call the rental company.
Elevators were dirty.

We had a wonderful vacation and great weather! Loved the ocean front views. The unit was well appointed. Improvement is needed on the quality of the seating on the balcony and family room as the chairs were very uncomfortable.

Manager's Response

Great location, property amenities, view, and place to vacation. Unit had comfortable beds, sufficient kitchen appliances and the ice maker a big plus - however, floors, ceiling fans and dishes & cookware need cleaning. Also would suggest pest control for silver fish. If these are taken care of, would stay again.

The condo was beautiful and in a great location. There were a few minor blemishes on the cabinets in the kitchen, but they still functioned. The two things that were issues for us were that there were not enough towels left to not have to do laundry after each shower. The other issue is that the king sized mattress in the back bedroom needs to be replaced. There are definite sags in it. Other than those two things, I would not hesitate renting this unit again.

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Excellent location and condo. Great parking deck, comfy bed!

Our condo was beautiful. Right on the beach. Best rental to date. So good I booked it again for next year ♥️ from check in to check out it was easy. Thank you

Our condo was described perfectly. It was gorgeous and a great price for the week for all you got. I had two small negatives and this is not to reflect on the condo but the people who stayed before us. We had a couple of lights burned out in our overhead lamp in the master bedroom which somebody should have contacted maintenance. The second one was the people who stayed before us and attempted to wash and put away a large baking dish with dried on food covering the bottom of the dish. We ended up getting the dish clean and washing it a second time in the dishwasher. But again, nothing but good things to say about the condo and the wonderful trip we had. We will be planning another trip and with any luck we will get the same condo again! Thanks so much.

The floors were very dirty the third bathroom tub drain did not work or the light in the shower it generally needed a good cleaning

This was a great place to stay! It had everything we needed to cook. Plenty of cups and plates. The beds were comfortable. The place appeared to be well insulated because we never really heard anyone else and there were others staying near us.

If I had to have anything to say negatively about this place it would be that the outdoor furniture was a little worn out and wasn’t very comfortable. Sitting outside at sunrise and sunset is one of my favorite things about staying at the beach, the outdoor furniture wouldn’t keep me from staying here again though.

Make sure to bring extra toilet paper. One roll per bathroom. But they tell you that in your informational emails.

Wonderful, just what we wanted. Negative: cell/internet service nonexistent even from the balcony. Tv system too complicated to
Operate so did not use.

The condo was very clean and had everything we needed. A few minor things that were fixed very quickly by the management. Beds are very comfortable. Also Plenty of towels and extra blankets. Great location and a short walk to the beach was very nice too. I would recommend this to anyone looking for a beautiful place to stay in Gulf Shores!

The beds were very comfortable. The furniture was clean and comfortable. The location was perfect for restaurants and trips to the grocery store. Plenty of dishes in cabinets. The lazy river and water slide were fun for kids. Great ocean view for watching dolphins. The grille was nice to cook on.

We arrived at Unit 1407 on Junw 4th and
left on June 18th.We had two extremely pleasant weeks with luxury accomodations. After visiting many condos in a 40 year span it is always to be expected that with as many hands that handle equpment , one will need the staff to assist. They were qujick and repaired efficientlywith very little beach interruptions. Will go back soon.

This was a great vacation for our family! We stayed at a Phoenix property last year, but this is our first time at Phoenix West. The property, the pools, the WATER SLIDE! and lazy river were wonderful. Our only “problem” was that the cell signal in our condo with the exception of a small space here and there was nonexistent~ first world problems. :)

This was a great vacation for our family! We stayed at a Phoenix property last year, but this is our first time at Phoenix West. The property, the pools, the WATER SLIDE! and lazy river were wonderful. Our only “problem” was that the cell signal in our condo with the exception of a small space here and there was nonexistent~ first world problems. :)

The condo and views were beautiful. Unfortunately the outdoor pools were not heated and it was cold so we were not able to use them. It would nice to have outdoor hot tubs/sauna . For a place of this size I was surprised that there were only two small hot tubs inside to accommodate about 6-8 guests.
I was disappointed with the cleaning that was done in our condo upon our arrival. Also, there was no place to hang towels in the master bathroom.

The Phoenix West was a great location. Pools and beach were great.

Very nice stay. Very comfortable

Very nice stay. Very comfortable

Very nice condo. It was a perfect location. We had a wonderful time and would go back as long as they mount the headboard to the bed in the front guest bedroom. Also, check the dishes including cookware, we had to run everything thru the dishwasher before we used it and I have the pictures to prove how dirty everything was. On your last day, make sure you leave someone in your room if you’re taking anything to your vehicle cause you will get locked out of the condo, even at 8:45 in the morning. I know this review sounds like a complaint, it’s not, just the facts. It is a beautiful condo with a great view and we had a wonderful time.

Fantastic vacation in this beautiful condo!!!! Accommodations were excellent!!!

It was great!! Plenty of room and lots of extras.

We had a wonderful time at Phoenix West. Our kids wore out the waterslide. They loved swimming at night too. The beach was nice and clean. Plenty of room for all of us to spread out. The condo was clean and nicely decorated. We loved the kitchen counters! The bedrooms were cozy and we all slept well with the exception of our kids waking us up each morning. Parking and elevators weren't an issue either. We also enjoyed the gym each morning.

We had a wonderful time at Phoenix West. Our kids wore out the waterslide. They loved swimming at night too. The beach was nice and clean. Plenty of room for all of us to spread out. The condo was clean and nicely decorated. We loved the kitchen counters! The bedrooms were cozy and we all slept well with the exception of our kids waking us up each morning. Parking and elevators weren't an issue either. We also enjoyed the gym each morning.

We had a wonderful time at Phoenix West. Our kids wore out the waterslide. They loved swimming at night too. The beach was nice and clean. Plenty of room for all of us to spread out. The condo was clean and nicely decorated. We loved the kitchen counters! The bedrooms were cozy and we all slept well with the exception of our kids waking us up each morning. Parking and elevators weren't an issue either. We also enjoyed the gym each morning.

We enjoyed our stay at Phoenix West; especially having the option of an indoor pool because it was so windy the week we were there. But the unit we rented was not cleaned well. The floors were so dirty we had to wear shoes at all times or our feet would be black, the dust on the louvered door of the utility closet had thick dust on it, there were dirty containers in the kitchen cabinets

The condo is a wonderful place it is beautiful you feel like a millionaire when you're sitting in there looking through the windows at the ocean and on the Lanai they had plenty enough room I was soundproof we had two little kids with us and it was a wonderful enjoying experience the property was beautiful the ground de Lazy River and the ocean was a find an enjoyable experience for our grandbabies to

Our condo was beautifully decorated, spacious and just all around wonderful. We will definitely be visiting this condo again.

Our family loved this unit and the spacious kitchen. BUT new mattresses please!

Our stay at Phoenix West was awesome, the entire experience exceeded our expectations. Our initial trip was cancelled in March, which Phoenix refunded all but a small required fee. Cayce is who we coordinated our trip with and he was vested in helping us get the right unit and was able to assist quickly when our flights got cancelled changing our itinerary. Above and beyond. The Unit itself was as advertised clean and comfortable with tons of space and ample views. The amenities IE Pool, River and overall property were well kept and we used them a ton. I highly recommend Phoenix West to anyone considering a trip to the Bama coast.

We had a great stay in this unit. Plenty of space for our family of 7. We would definitely stay here again.

We had a great stay in this unit. Plenty of space for our family of 7. We would definitely stay here again.

The Phoenix West is a very nice condo and the staff was very friendly. The Lazy river and outside pools could be managed better. On the Friday evening we were there a large amount of people came in for the Labor Day weekend and there were lots of very drunk people causing trouble in the Lazy River and outside pool.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Loved every bit of it. Great communication with the entire booking process all the way throughout our stay. Lazy river and pools are perfect. Room was clean and decorated perfectly. Hope to be back.

Rooms were excellent! Views were amazing! Be prepared to wait for elevators. There are four, but it gets congested on the first floor. Our kids loved the pools and lazy river!

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.

We had an absolute wonderful stay and and a wonderful experience with Phoenix Rentals. We will definitely be back.