Phoenix West 1708

This was our third stay and funeral was had by everyone

Great place to stay. Centrally, located to everything around. Very clean and all updated appliances. Always have a great time here with our family. Enjoyed it so much. We’re going back next year.

We enjoyed our stay. There were a couple of things that could have made it better. They really should heat the outdoor lazy river. We went for Spring break but really couldn’t get in and enjoy it. The outside temp was nice - around 73, but the lazy river was too cold. We also couldn’t sit in the living room at all. The furniture had a bad musky odor and you couldn’t sit on it it was so gross.

Wonderful break from reality, I didn't want to leave.

The condo itself was beautiful and well stocked, just make sure you bring extra bath towels if you have more than 8 people. The parking was terrible and I had to park outside one night, there were no spaces left in the parking garage. I was told to park in a lane outside by the front desk staff, which I did and about 2 hours later at midnight security came knocking on my door and asked me to move my car. When I told him that the front desk asked me to park there, he said "well, I don't know what to tell you, you can't park there". I went down to move my car and they literally had me move it 10 feet back, after waking up my whole family. I had several problems with the front desk staff because "they don't manage that condo" and they were less than helpful! I have never had any problems with Brett Robinson Condos, however this put a very bad taste in my mouth for them. My family and I vacation in Gulf Shores every summer and this will more than likely will be looking at other rentals next year. I emailed the rental company, Phoenix Rentals, about my problems and never heard back from them at all! I was not happy at all with the service this year down there. I also rented beach chairs for our stay there from Ike's and was told "I wouldn't talk to her right now, she will get mad" when I asked about renting, they were very unfriendly on the day I rented them.

Perfect condo! Everything clean & good quality! All beds were very comfortable, lots of seating in living room & patio! Elevators worked well. Pool, beach & parking was a close walk. (I can’t walk far) Only bad thing was the WiFi. Could not use phone in front rooms. But we can’t wait to go back!

We had 3 cars so had to park one car off the property. The car rental spot was terrible, no security, no one at the property, when we went to get the car someone had taken all our gas, had to buy a gas can and purchase enough gas to get to a station. Please do not recommend this lot for your future customers.

Rental was beautiful and spacious. The main issue I had was the kitchen. There was not one big pot in the kitchen...nothing to cook a spaghetti sauce or boil pasta in. There were no oven mitts to handle hot pans with...zero. And there was only one small kitchen towel. We cooked often and these were issues for our family. We discovered that the washing machine was not working and the rental company handled that quickly. They replaced it within two days.

Loved the condo !!! Very nice and clean and lots of space. Awesome location and beach was amazing too!