Phoenix West 2201

The condo was beautiful and extremely clean. The view was phenomenal. We were prepared for the waits on elevators, but almost everyone was kind and patient. Our only issue was that a 4 bedroom condo had only 3 parking passes. While we had been prepared that it would happen, each day we inquired and was told no more passes can be sold today. As a result we used the referred offsite area to park. So what would have been a $58 charge for one vehicle was $125.00 which was a total of $299 for parking 4 nights. The desk attendant was always kind and apologetic but that definitely was a charge not expected so be prepared!

Our room was perfect for our 4 families. Plenty of room inside and on the balcony for the kids to play. Beautiful view. The room was as described. Will definitely try to get this room again when we have our next family outing.

Wonderful stay at Phoenix West- condo was perfect!! Definitely reccommend staying in this unit and we will be back!

Overall the condo is beautiful. The master bedroom mattress was uncomfortable. The living room couches are very worn. The outdoor cushions were damaged and need replaced.

I was very pleased with my condo it was very roomy and clean and I loved the decorations and space I was very very pleased

The condo was perfect! Very cozy, had everything we needed, and the perfect view! We will definitely be back!

The layout of the unit was fantastic, spacious and clean when we arrived. We have stayed at other Phoenix resorts and Phoenix West is the best!!! The complex was well maintained and the pool was clean an inviting. The grounds were beautiful, especially around the pool. We will be back next year, but will rent a different unit.

I read that the Unit 2201 was up dated in 2019, however I do not think anything was done since. The living area furniture was very dirty and stained, the pads on the deck furniture were torn, mismatched and stained. The Queen mattresses need replacement and one of the King mattresses. Some sheets were stained and torn. The ice maker in the wet bar was not operational. Area rugs should be replace or cleaned. One rug edge was curled (looked like it was taped down at one time) and was a tripping problem. Some of the accent furniture had broken doors.

The rental was expensive and the owners should pay more attention to details. At the end of the busy rental season furniture/rugs should be cleaned or replaced if necessary, appliances checked for maintenance issues and a good deep cleaning.

We had an amazing time visiting Orange Beach and staying in this condo. The amenities were awesome, the kids loved the pools and the waterslide, and the condo itself was beautiful. The only down to this trip was the water heater was not equipped to handle all 4 showers and some of us had to take a cold shower if too many were trying to take a shower in a short period of time. Other than that, the trip was perfect.

Everything was great only trouble was keeping the master bedroom cool but we enjoyed everything.

We loved the condo that we stayed in, we did have to clean the floors when we arrived. The checkin process could be online, we waited in line for over an hour. There were only 3 people checking guests in and giving the vehicle passes. I would have gone back later but you only have 2 hours to get your vehicle passes. The elevator wait was horrible, there are only 4 elevators for 28 floors. I would definitely recommend adding additional elevators. The pool and lazy river were wonderful!

Our family vacation was awsome

Easy

Easy

Phoenix West is our go-to for Spring Break (2 families/10 people) and we've stayed in really nice condos. This was not one of them. The photos are fairly representative of the condo, but they must have been taken when it was brand new. Within two hours of unloading our things, ALL of our feet were completely black and disgusting. (If only I could post a photo with this review!) The couches and chairs were covered in stains and thick general filth. I'm not sure they've ever even been wiped down. Some of the lamps didn't work. The dryer was lackluster and required 2-3 60min cycles to finish a load of laundry. The kitchen was not well stocked. Even simple things like mixing bowls and Tupperware weren't available. The patio furniture would have been amazing, but all the cushions were covered in mold so we didn't utilize them at all. We didn't bother to call management because most of the issues would require quite a bit of time to restore. If we were the condo owners, we'd probably find a new management/cleaning company. I would not recommend this condo over any others we've stayed in at Phoenix West.

Most of what I’m going to say, may not matter if we stayed during the summer (more time at the beach than room). Overall, we really enjoyed our stay, but I will say I highly doubt the people that own this place have ever actually stayed here. Let’s just go room by room. Living room, the chairs are uncomfortable, not much cushion and nowhere to put your feet up. The first bedroom has way too much furniture and the bed squeaks, the TV doesn’t work because the HDMI cable is broken. The second bedroom has two queens not really any problems there. The third bedroom has a king that squeaks. The 4th/master bedroom is very large, the bed also squeaks and doesn’t seem to have very good insulation as it’s cold in the winter and hot in the summer. When I say the beds squeak, what I mean is once you’re in the bed, something as little as laughing, will cause a squeaking noise. The squeaking noise is only annoying when someone is asleep and you don’t want to wake them up. We had a good time and would visit again, but this place is definitely not meant for long trips. Oh, also the internet is VERY slow and does not like having more than 4 devices connected at once (no MU-MIMO support). 10-15Mb/s down (on a good day) and 1Mb/s up.

Perfect space for a large family. The balcony area is very spacious and the views are great. Some of the beds and pillows need upgrading. The ice maker in the wet bar doesn’t work.
Overall, perfect space and views

Perfect space for a large family. The balcony area is very spacious and the views are great. Some of the beds and pillows need upgrading. The ice maker in the wet bar doesn’t work.
Overall, perfect space and views

It was nice, but was too expensive for what was received. Kitchen needed additional cooking items. They were dated and not well kept or cleaned. Don’t think I would return to this property unless prices become more reasonable. The elevator situation is HORRIBLE.

The location of this condo at Phoenix West was perfection. The check in process was easy from the start. We obtained parking passes and armbands at the front desk upon arrival. We never had an issue finding a luggage cart to transport items to and from the condo. The corner unit came with beautiful views of the western sunsets. The fully stocked condo accommodated our every need. We were able to sleep 9 people comfortably and the layout of the unit allowed for privacy for everyone. The entire family slept great all week and everyone boasted about the comfort of their bed. The pool and lazy river allowed for nice beach breaks to cool down. The kids (2,11,15) enjoyed the water slide.
The only negative comment I have regarding the Phoenix West is the elevator situation. It would be nice if there were either more elevators or some type of sensor system that kept the elevators moving when they are full. We spent a lot of time riding the elevator and being stopped at every floor for other guests when there was no room for anyone else on the elevator. Our family looks forward to spending another vacation at this condo in the future.

This condo did not disappoint. It was very clean and up to date. My family loved how spacious it was and that everyone had their own bathroom.

This is the second year staying at this beautiful property with our women's group
We love the large open living area and large balcony for us to hang out together. All bedrooms have beautiful views. Will definitely book again!!

This place is by far out favorite of the 3 different rental places within Gulf Shores and Orange Beach. The views are amazing and every room in the condo has a view. Everything was well taken care of and the condo had everything that we needed. The Phoenix West had a lot of great pool activities that our other condos did not and that was a great bonus for our 4 kids. The location on the beach was great, since it was not too crowded and spring break crowds were gone. I would highly recommend this unit and we are booking our next vacation here!

An amazing place to stay while in Gulf Shores. Lots of room, amazing views from the balcony, the kitchen has everything you’d need. Our only complaint was there were only two remotes that turned on/ off the five televisions.

Would recommend this place for sure!

It was a beautiful condo but no, no storage such as descent size bedside dressers or any dressers to speak of in the condo except some in the master. After we hung up things we still had to live out of the suitcase on the floor. It could be a great place with a few storage changes. I do not think it is being managed very well. Our shower curtain was held up with toilet paper and fell. The toilet paper holder fell off. The unit was not clean, we dusted our own room. One toilet kept running. We told front desk. If none of this bothers you, it has absolutely panoramic, breathtaking views of the ocean and very, very spacious!!!!!!!

We loved this condo. It had plenty of room for our big family with adult children, and their friends. We loved having 4 bedrooms and 4.5 bathrooms. The view cannot be beat. The kitchen was well stocked. The dining room had more than enough seating for all, with the big table and all the counter stools. It was great having a separate ice maker. There were a few small maintenance issues which did not affect our stay - a cabinet door was broken, the draperies were a little beat up, and there was some mold in the second bathroom's shower. But for the end of the season these were minor. Overall we were very pleased.

We have stayed in this building multiple times. We love the facility, the beach, the lazy river. The condo was very nice, roomy, comfortable. Plenty of seating.
We had a couple small issues, but contacted the rental company and they fixed the issues. It’s always a great vacay. Highly recommend!

Condo was excellent. My only complaint is with the property and HOA rules regarding beach chair service.

Be aware....When you purchase Beach service there is an expectation that other guests will not move personal chairs and umbrellas between you and the beach obstructing the view. Will not stay at the property during high season for this reason .

Condo was nice, and large. Family enjoyed the beach, pool and lazy river.

Perfect for 4 couples -- 4 bedrooms (3 kings and 1 with 2 queens) each with own bath and a half bath! Well stocked, large kitchen and huge living area! Condo is end unit with very large balcony and lovely balcony furniture! Overall stay was wonderful! Minor issues like broken dryer start knob and hard to regulate air conditioner in bedrooms (some freezing while others comfortable). Excellent location, close to grocery and restaurants!

We had a great time in our condo. It was perfect for our needs, however, there were some small issues with the master bathroom. The shower in the master bathroom had mold in and around it and the toilet paper holder was broken. Aside from those two issues the condo as a whole was fantastic.

This condo and balcony are HUGE and very spacious. Could easily fit 2-3 families sharing. Fully stocked and we had plenty of towels, blankets, and everything needed in the kitchen. Bring your own charcoal/lighter for the grills downstairs, and any spices including salt and pepper. When they say they provide a starter set of dish soap and trash bags, they mean it. Bring all your own laundry soap, dishwasher soap, etc. There is nothing leftover in this condo from guest to guest. Condo needs some TLC - TP dispenser broken off the wall, cabinet door broken off, one lamp missing, and half the balcony cushions were gone. Called the rental company and never got a response. Cleaning was rushed and not thorough - things left in drawers, coffee maker not cleaned, laundry trash not emptied, etc. Didn't break the stay but noticeable. All that said, tons of positives - great pools, uncrowded beaches bc of the houses next door, indoor parking garage, beautiful property, and most of all it felt very family orientated and safe. Older kids could walk around without worry, security watching the pools for kids getting too wild, etc. Great property, Great Beach, Great Condo (just need better cleaning and some TLC). Would return!

Great place to stay on Spring Break. We had great weather the first part of the week. The condo is comfortable and very large. Our kids loved the waterslide and lazy river. We all had fun searching for shells and crabbing in the evening. Your food recommendations on the website were very helpful. We enjoyed every meal. Thank you for our much needed vacation. Everyone can't wait to come back next year.

We loved The Phoenix West and it's Lazy River & short distance to the water. We really in joyed this condo which was very pretty, with great open floor plan, and large balcony which was a must for us. Our only issues where not deal breakers, but hoping the owner or Management Group with correct for future guests: Master Bath Shower door hard to close & both sinks did not drain very well at all; Lamps can not be plugged in with out extension chords running across the living room floor which is a huge trip hazard; kitchen sink disposal did not have a rubber ring to keep food in when on; Light bulbs were out in kitchen (we changed them out with a few bulbs left in pantry); lamps in bedrooms were not plugged in and we were unable to reach plugs behind beds as beds were heavy & cleaning crew has not been vacuuming under beds; had to call down for blankets as not all beds had one. But, all in all we had an AMAZING trip and loved our stay in this condo - it was very pretty and fit our family very well.
-You will love it too.

We had a blast and absolutely loved this Condo!

Simple elegance. Tasteful, subtle beach vibe. Large, deep balcony w/table seating 8. Inside long dining table seats 8. Very spacious family living/kitchen area with plenty of room to move about. Love that each bedroom has its own bathroom plus a half bath in hallway for visitors. Each bedroom has a small viewing balcony. The Phoenix property is well maintained. Very impressed at the quick recovery after hurricane damage. This unit can easily handle a large group. We will rent this unit again.

Condo was huge and perfect for 14 people! Views from the balcony were incredible. My kids and me loved the lazy river and the slide!!!! Super convenient to all restaurants and grocery places. Would stay again for sure!

We thoroughly enjoyed our stay in this unit. There was ample seating in the living room, dining, and on the balcony for our large family. In the past, we have stayed in units that slept 14, but there was not appropriate living space for all of us. DEFINITELY not the case with this unit. The kids loved the lazy river and the slide when they were tired of the beach.