Row Wrapper 2

Phoenix West 2308

4.3971
(68 Reviews)

Capacity

3 Bedrooms
4 Bath
Sleeps 13

Search Availability

About

Phoenix West 2308

This is a beach/ocean facing condo. When you are in the living room or on the balcony you are looking right at the Ocean!!

This is one of the best condos in Orange Beach and along the Alabama Gulf Coast. Come for the fun in the sun or float down the lazy river. Phoenix West is one of the most luxurious condominiums on the Gulf! The views to the East and West are incredible from the balcony or through the floor-to-ceiling windows in the living room. With over 1,950 sq ft the unit is very spacious and lavishly furnished. No expense was spared for your enjoyment and relaxation. We have just installed a keyless entry lock on the front door!! This means you and your family do not have to keep up with any keys during your stay, simply punch in a number combination on the key pad and the door unlocks!

The unit is artistically painted and professionally decorated with full-size stainless steel appliances, custom cabinetry, granite counter tops, wet bar with ice maker, 46” flat screen HDTV in living room with flat panel TVs and DVDs in the bedrooms, laundry room with full size washer and dryer. The Master bedroom has a King sized bed while the 2nd bedroom has a Queen and twin bed and 2 Double beds make up the 3rd bedroom. There are also two sleeper sofa Queen beds in the living room should you need more space.

There is a lazy river, water slide, outdoor pool with a fenced-in kiddy pool, heated in-door swimming pool, two Jacuzzi's, state-of-the-art fitness center, 2 saunas and roof-top tennis courts.

There is a 25 year old minimum age limit to reserve the unit which will be enforced with no refund for violation.

If you need more room see our 4br unit which is directly next door!

Parking: You must purchase your parking passes upon arrival, they are a one time fee of $55 per vehicle. Any 3br unit you rent at Phoenix West guarantees you can purchase up to TWO parking passes, the front desk will sell you additional passes based on the occupancy of the complex during your stay but please do not expect to be able to purchase an extra pass during the summer season.

Features

RESORT

  • Phoenix West

LOCATION

  • Orange Beach

RESORT AMENITIES

  • Hot Tub
  • Outdoor Pool
  • Tennis
  • Indoor Pool
  • Zero Entry Pool
  • Lazy River
  • Waterslide
  • Beachfront

UNIT AMENITIES

  • Full Kitchen
  • Washer & Dryer
  • Wireless Internet

Availability

Key
#Night Available#Night Unavailable#Arrive Only#Depart Only
November 2024
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Map

Reviews

Leave a Review

Family Beach Vacation at Phoenix West

October 2024
, Boaz, KY United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We have vacationed at Phoenix West for several years and always enjoy our stay there. Grandkids love the lazy river and the water slide. Close proximity to restaurants, beach shops and grocery stores.

Fun Vacay

July 2024
, Acworth, GA United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
5

Great experience. We had the best time and love all the space that you have to offer a family of 8.

Great stay at Orange Beach

June 2024
, Pleasant Hill, LA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

The condo was very nice, and clean! It was just as described! We even got a text saying we could check in a few hours early! The facilities were well kept and we felt secure the entire time we were there. The lazy river was a hit for the kids. We used to grills on site to cook supper one night! Saturday must be a popular check out day because we had to wait about 20 minutes to get on the elevator but every other day it wasn’t a problem. Overall it was a great experience and we would definitely rent from Phoenix West again.

average for the price

March 2024
, Trussville, AL United States

Overall
4
Services from rental manager
4
Cleanliness
4
Location
5
Property condition
3

while the condo seems nice, it's clear it has been neglected for awhile. both couches need new cushions as they are hard to even sit on. The master mattress is hard as a rock and the ceiling fan needs to be replaced as it sounds like it's going to fall out of the ceiling. The view is wonderful and the building is very nice.

Love Phoenix West, Would Choose Another Unit

September 2023
, Waynesboro, MS United States

Overall
2
Services from rental manager
5
Cleanliness
1
Location
5
Property condition
3

This was our 2nd stay at Phoenix West and our 2nd time using this rental company. We love Phoenix West. A safe, clean property with friendly staff. My feedback for this unit would be that it was overall not clean. The linens were not clean with stains and hair present. The floors were not clean. There was sand and hair in all the bathrooms. One of the bathrooms had mold. The dining chairs had sand on the seats. It did not smell clean when we walked in. The trundle bed underneath the day bed was detached from the bed. The extra blankets didn’t smell clean. We just equate this with very poor execution by the cleaning company. It was definitely enough to make us not choose this unit again.

However, Charlotte was who we dealt with with our booking and she was amazing! We had left something very valuable on accident in the unit after checking out and she went out of her way to be sure we were able to get it back. You really cannot put a price on honesty and that’s rare to find those types of people in this world today. So, thank you, Charlotte for your hospitality and taking good care of us!

Relaxing Vacay

July 2023
, Acworth, GA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Our family had the best time staying in this condo

Great location

July 2023
, Duluth, GA US

Overall
4
Services from rental manager
5
Cleanliness
2
Location
5
Property condition
3

Perfect location and great view. The property could use some deep cleaning and furniture up keep. Particularly the extra bedding and the living room furniture.

Granddaughter Graduation

May 2023
, Equality, AL US

Overall
3
Services from rental manager
2
Cleanliness
1
Location
5
Property condition
1

The over all appearance was nice, we had issues with the internet the whole time. The front desk couldn’t help. It was very frustrating as two of us needed to remote work. The floors weren’t clean, we bought a mop and mop the condo. The beds were very uncomfortable in the rooms not the master. We had a wonderful trip, loved the pool and the lazy river. The kitchen was nicely stocked. The condo was very spacious and that was nice, as we have a handicapped grandson. I would definitely go back but would request a different room.

Phoenix West Orange Beach

January 2023
, Brooklyn, MI Unknown

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
4

Overall this is a great building well maintained, a great workout room and indoor pool. The outdoor pool and lazy river were closed for winter and repairs, but both have a nice deck area around them. Our condo unit has 3 rooms and 4 bathrooms large enough for 3 couples to rent. Found the condo clean with fresh bedding and a well stocked kitchen with all the equipment needed for preparing meals. Very nice unit my only complaint would be that the furniture is worn out and needs replacement, well broken in and uncomfortable.I have to include the beds also.

Disappointed with lack of cleanliness

September 2022
, Bellbrook, OH United States

Overall
2
Services from rental manager
4
Cleanliness
1
Location
5
Property condition
1

The place is large, with a beautiful view, however the shear filth really made this experience poor. Especially for the expense. The pillows had white stain like substances on them and and balls of hair. The floors were filthy, there was about a 1/2 inch of dust on everything here The floors were filthy, there was about a 1/2 inch of dust on everything. There were trash and several chips beside one of the beds where it looked like a kid had been eating.. The showers were all dirty and all had miscellaneous hair all over the shower walls. One toilet had stool in it. The kitchen sink had something gross in it. We honestly felt like we needed to go somewhere else and take a shower after sitting down in there.. Asking for them to reclean it seemed like a moot point since this is their practice to begin with. Not sure who the owners use to clean but they need to find someone else. I'm guessing the owners don't even know it is filthy.Moreover, The place needs a major upgrade. The refrigerator is broken...broken multiple shelves and there is a rag stuffed in the freezer because the ice machines been taken out. The washing machine would not fill with water once we finally got it working the clothes never dried in the dryer. If the owner sees this and would like photographs I have them. There was no way to get ahold of the owner of the property which is the only way I see this issue being fixed. Complaining to the management company would do nothing because they are the problem. We paid way too much for this unit for what we encountered during our stay. Again the view was beautiful but that only goes so far.

Great place

August 2022
, Gans, OK US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Everything went very good and it made for a great vacation

Wonderful Getaway

July 2022
, Sulligent, AL US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had a great stay, making memories with family. When a problem arose with a TV, Charlotte, the property manager saw it thru until it was resolved. Condo was as advertised. Very nicely furnished and in great condition. No complaints.

Frustrating

July 2022
, Madison, TN US

Overall
2
Services from rental manager
1
Cleanliness
4
Location
3
Property condition
2

I wasn't allowed to park, or unload even though the reservation is in my name. I asked for alternatives on where to park and was told I had to figure it out at the desk.

Orange beach

February 2022
, Potterville, MI US

Overall
3
Services from rental manager
4
Cleanliness
2
Location
5
Property condition
3

Overall Mediocre stay. Good things first - beautiful gulf front view, and large balcony. The master bed linens were stained or dirty , the slider curtains were very dirty , some dishes in the cupboard were dirty, an electrical outlet in the living room did not have a cover. The hot tub wall was also very dirty.

Exceeded Expectations!!!

November 2021
, Muscle Shoals, AL US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Loved everything about this unit from the cleanliness to the space to the view! I would definitely request this unit again we had zero problems while there everything was smooth from check in to check out. Instructions sent before time were dead on. We had an amazing Thanksgiving! Looking forward booking our next beach vacation.

Disappointed

October 2021
, Germantown, TN US

Overall
3
Services from rental manager
4
Cleanliness
1
Location
5
Property condition
1

When we arrived to our room, we were very disappointed to see crumbs/sand on the floor, sand on top of dressers, hairs/debris in the beds, used hand towels in the kitchen, hairs on the floors and in the sinks, and stains everywhere. All the curtains have stains, the floorboards have clearly not been deep cleaned in a long time. There were dirty utensils in the kitchen drawers. The patio table on the balcony was unusable due to the glass top being missing (there was a hand written note left in the room stating the glass for the table was on order). And also one of the dressers in the double bed room is missing a drawer. So our first night was spent going to the store, buying cleaning supplies and a mop (the mop left in the room was disgusting). We called the management of Phoenix Rentals, and they refunded our cleaning fee and brought new sheets and towels the next day. After getting everything clean ourselves, we did have a wonderful rest of the week. Please, Phoenix Rentals, deep clean this unit. Update the curtains and comforters on the beds, replace the broken furniture. This is a very nice room, it’s just been left in a poor state.

Great place to vacation

August 2021
, Allen Park, MI United States

Overall
5
Services from rental manager
4
Cleanliness
4
Location
4
Property condition
3

Overall I was happy with the place but next time I will not be on the 23rd floor I thought that it was too high up.

Wonderful Family Vacation

July 2021
, Jenks, OK US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
4

We were so happy with our stay here! The layout of the condo is great and felt more spacious than I expected. The balcony is so nice and fit all 11 of us (6 adults, 5 kids). Everything was spotless when we arrived. The kitchen was great and had everything we needed. The ice machine was nice and we never ran out of ice. Showers were great. We did a Walmart Grocery Pickup order and had it ready when we arrived so we didn’t have to go shopping after a long drive.

The beds were all great and comfortable. The pull out sofas weren’t very comfortable but I don’t think any are!

The wait tor the elevators wasn’t bad.

We had three cars (coming from three states) but the front desk would only let us buy parking passes for two cars so we had to park on a few miles away at a church that does overflow parking.

The lazy river and slide were so much fun for the kids and we’d take our beach chairs out early in the morning and go back and forth all day.

PW2308

July 2021
, Calhoun, GA US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Absolutely gorgeous

A little disappointed

June 2021
, Lafayette, LA US

Overall
3
Services from rental manager
3
Cleanliness
3
Location
4
Property condition
3

We really enjoyed that the condo was in the beach and had a nice view but our unit had a few problems mainly that one of sofa beds was broken along with coffee maker and one of the 4 nice bathtubs was not draining and dryer took about 8 hours to dry. WiFi didn’t work most of time. We used WiFi from above us. I think it just needs a big update. Ice maker had a frozen kitchen rag stuffed in it. I would not stay there again because elevators took forever a good part of our stay

Perfect for our Family

March 2021
, Tupelo, MS US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We really enjoyed this unit. We have stayed at Phoenix west before but this unit was our favorite.

Review

August 2019
, Davis, IL US

Overall
5
Services from rental manager
4
Cleanliness
4
Location
5
Property condition
5

We all had a great time.

2308

July 2019
, Hillsboro, MO United States

Overall
1
Services from rental manager
4
Cleanliness
1
Location
3
Property condition
3

it was our second time at the west,it will be the last,the building is to big ,the beach both times is to crowed,not enough elevators,didn't care for the glass table,steel chairs that we keep hitting our elbows, ribs, and side. The beds felt like they were old and wore out.

Beach vacay!

June 2019
, Houston, TX United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Fourth time at this condo, never disappoints.

Beach vacay!

June 2019
, Adairsville, GA Unknown

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Fourth time at this condo, never disappoints.

Summer Vacation

June 2019
, Houston, TX United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We stay here every year and the condo is always clean and in great shape. Our kids love the lazy river and easy access to the beach. 2019 was another great trip!

Summer Vacation

June 2019
, Conyers, GA Unknown

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We stay here every year and the condo is always clean and in great shape. Our kids love the lazy river and easy access to the beach. 2019 was another great trip!

Orange Beach Trip

May 2019
, Opelika, AL US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Awsome

Family beach trip

May 2019
, Houston, TX United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Great stay at West

Family beach trip

May 2019
, Chunchula, AL Unknown

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Great stay at West

Spring break family trip

March 2019
, Alexandria, MN United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We absolutely loved our stay at the Phoenix West. The condo was completely perfect for our 2 large families (4 adults and 9 kids!!!). Everyone had comfortable sleeping arrangements. The condo was perfect. The property was simply amazing. All of the pictures were exactly as it was. Temps were in the upper 60s and low 70s the whole week, and some more local folks thought we were crazy to be swimming in that but to us Minnesotans it was amazing. The beach section in front of the Phoenix is as nice as anywhere around. We've been to Fort Myers several times, the beach was as nice here, but getting places (traffic) was so much better here. Would love to come back!

Girls Beach Trip

September 2018
, Slidell, LA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Wonderful

We will be back!

September 2018
, Thomasville, AL United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Great condo, very clean. We had 12 and had plenty of beds and didn't feel crowded. Not having to keep up with keys was a huge help with that many people. lazy river was awesome.

We will be back!

September 2018
, United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Great condo, very clean. We had 12 and had plenty of beds and didn't feel crowded. Not having to keep up with keys was a huge help with that many people. lazy river was awesome.

Great stay

August 2018
, Addis, La United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
3

We had a lovely stay for our girls weekend get away. The condo was very clean. There was a few issues, but I contacted the company I booked through and they said they would inform the owner so it could be fixed. I would book this place again

Phoenix west 2308

July 2018
, Rineyville, Kentucky United States

Overall
4
Services from rental manager
4
Cleanliness
5
Location
5
Property condition
4

Rental was great and in a great location. Kids loved the lazy river. Only downfall was 4 elevators for 29 floors. Long waits at times. Several light bulbs out in the condo.

Lazy River!!

June 2018
, Houston, TX United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had such a great time at the Phoenix West, loved the lazy river and water slide. Weather was incredible, great staff, keyless entry lock was great as well. Look forward to staying here next summer.

Lazy River!!

June 2018
, Otsego, MN United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had such a great time at the Phoenix West, loved the lazy river and water slide. Weather was incredible, great staff, keyless entry lock was great as well. Look forward to staying here next summer.

Family vacation

June 2018
, Birmingham, AL US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Room was beautiful, view was amazing. Plenty of room for everyone

Family Vacation

May 2018
, Nolensville, TN United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had a fantastic time!

Family Trip

May 2018
, United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

IT was amazing stay with my friends and family! I will be coming back to this amazing unit!

Phoenix West 2308 was awesome

April 2018
, Fort Payne, AL United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

This condo was great. It was clean with plenty of room for my family. The view was great and the grandkids loved looking for dolphins, sharks and manta rays. Everyone enjoyed the lazy river,water slide, indoor pool and hot tubs. The only problems we had was the 1st bedroom on left with queen bed the fan would not stay on when we turned the light off and we could not find the remote for the TV. I could have the manager but decided we could make it without call them. We will definitely look into this condo next year when we come.

Best Condo Ever!!!

April 2018
, United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Condo was clean and spacious. There was 11 of us and we had plenty of room. The view from the balcony was gorgeous. We will definitely be back next year!!!

Spring Break 2018

March 2018
, Houston, TX United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

From the moment we walked in the door we were in awe! Very roomy and well decorated. Beautiful view from the balcony. Kitchen was well equipped and the wet bar for mixing drinks was awesome. Kitchen and living room flow nicely to create a nice social setting with a nice back drop of the Gulf of Mexico. One of our group of six utilized one of the two sofa beds. The master bedroom and bathroom was super comfortable and elegant. Wake up and open the curtains to a wonderful view. The other 2 bedrooms rooms looked comfortable, well decorated and there were no complaints from my two young adult kids or their friends. They loved the condo, the gym, the swimming pool and the beach. We changed the combination lock on the door to an easy one and everyone could enter and leave with ease. I enjoyed my morning cup of coffee on the balcony while taking in the view and fresh air. We loved our time in this condo and highly recommend this property.

Phoenix West

September 2017
, Daphne, AL United States

Overall
4
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
5

A beautiful condo and very comfortable. Loved the property amenities. I thought the parking fees were too steep for 3 nites. I feel that rates should be reduced for multiple cars and less nights. We were not informed until we got there that we had to pay for parking @ $55 for 2 cars. With all the add on fees over the nightly rate, it becomes very expensive for a weekend.

Beautiful condo! Would book here again!

September 2017
, Slidell, LA United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
5

My family and I had a great stay at Phoenix West 2308. The unit was beautifully decorated and well maintained The rooms were very comfortable and clean. Cooking and meal preparation was so easy because the kitchen was well stocked with items that we normally use at home but wouldn’t necessarily take on vacation. Most of all the view overlooking the lazy river and beach was excellent . We enjoyed our stay and can’t wait to book our next vacation with you.

Well deserved vacay

August 2017
, Nashville, TN United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
4

Condo was clean and everything was just as described. Enjoyed the entire week stay with no issues. One of the elevators was not working but still did not seem like it took too long to get up and down.

Review of Phoenix 2308

August 2017
, Marion, IL United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
4

We were happy with the location of our condo. We also enjoyed the pool area, including the lazy river and water slide. We appreciated the quick access to the beach and several areas to wash sand off when returning from the beach. Parking was not a problem.
Regarding inside the building: Check in went smoothly and quickly. Personnel was friendly and helpful. Not enough elevators were available especially upon arriving and towards the end of our stay.
Regarding unit 2308: Unit was clean when we arrived and well stocked. The view was amazing. Ice maker on fridge did not work but free standing ice maker worked great and was a definite plus. Lighting seemed very dim in lvg room and bedrooms. Mattress on queen in front bdroom was very uncomfortable. Other beds were comfortable.
We would consider staying here again.

Cool Place

July 2017
, Houston, TX United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

The furnishings and decor are so cool and the view is out of this world. We love PW for the amenities. Kids were on the slide the whole time it seemed like and we had fun in the indoor pool on the days it rained. Great stay. Easy to work with rental company. Hated to leave.

Cool Place

July 2017
, Chunchula, AL Unknown

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

The furnishings and decor are so cool and the view is out of this world. We love PW for the amenities. Kids were on the slide the whole time it seemed like and we had fun in the indoor pool on the days it rained. Great stay. Easy to work with rental company. Hated to leave.

Great condo on a beautiful ORANGE BEACH

July 2017
, Chapel Hill, NC United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
4

Enjoyed the condo in a great location on a beautiful beach. Lazy river was even better than expected. Master needs a serious bedding upgrade. Overall, great stay.

Elevated

June 2017
, Louisville, KY US

Overall
4
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
3

Phoenix West 2308 is a nice rental. Though it is not small child friendly with lots of sharp edges and corners and 100% tile floors. Fluorescent light cover in kitchen kept trying to fall off and had a few paint chips fall from ceiling in living room area. Also strange that there are French doors leading from dining area to the master that can't be locked to keep people from coming in to the bedroom but to keep people in the bedroom. There are only 4 elevator for this whole complex and wait times are ridiculous at times.

Home Away From Home

June 2017
, Winona, Mississippi United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

This was our second stay at the Phoenix West and it was as nice and enjoyable as the first time. Very family friendly. The home was clean and the staff made sure we had everything we needed. Our family of 12 enjoyed our stay at Orange Beach and we look forward to returning again.

Graduation

May 2017
, Northport, AL US

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Beautiful condo!! We were visiting for Foley High School graduation. The condo was equipped with everything we needed! It had a gorgeous view! Comfortable beds! VERY clean! Overall we thoroughly enjoyed our stay and would definitely choose this condo again in the future! Thank you for sharing your beautiful home away from home with us!!

Beautiful, Clean Condo

September 2016
, Baton Rouge, LA United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

The condo was beautiful and well-stocked as far as being able to cook in the condo. The view was spectacular, the unit was clean. The rental agency was very quick to respond. Would definitely stay there again.

Manager's Response

I'm so glad y'all had a great time in our condo and at Phoenix West !!! Thank you for taking the time to fill out a review and please let us know if we can help with a future trip to Orange Beach!

Great Condo!

August 2016
, Vicksburg, MS United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Beautiful condo with a great view! Condo was very clean and organized. Would definitely stay here again!

Manager's Response

Thank you very much for taking the time to fill out a review and I'm very happy to hear that you enjoyed our condo at Phoenix West !! I look forward to hearing back from you the next time you visit Orange Beach!!!

Great family place

July 2016
, Mansfield, Texas United States

Overall
4
Services from rental manager
3
Cleanliness
3
Location
4
Property condition
4

We loved our stay there. The elevators were a little busy. The slide and lazy river were a hit with our kids.

Manager's Response

Thank you very much for taking the time to fill out a review and I'm very happy to hear that you enjoyed our condo at Phoenix West !! I look forward to hearing back from you the next time you visit Orange Beach!!!

me

July 2016
, United States

Overall
3
Services from rental manager
1
Cleanliness
4
Location
4
Property condition
4

In general, suite 2308 very nice and roomy, called about the main room fan not working, maintenance came but did not address or fix. Access via the elevators is a nightmare, never seen it like that anywhere else, and have been coming to orange beach for 20 years. Will not stay here again because of it/them. One night awoken by an alarm and a broadcast of "do not leave your room, elevators not running and building on lockdown". Called front desk for an explanation and was promised a return notice of when all clear, but received no notice that there was an all clear during the night. Worried all night what was wrong and could not get out at that time even if we wanted to. First you warn us, then leave us in the dark the rest of the night. Reason #2 we won't be staying there again.

Manager's Response

Thank you very much for taking the time to fill out a review and I'm very happy to hear that you found our Phoenix West condo "nice and roomy". I'm sorry that the front desk there did not follow up like they should. I look forward to hearing back from you the next time you visit Orange Beach!!!

Our stay

May 2016
, Warr Acres, OK United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We absolutely loved our stay, could not believe we were right on the beach! The condo was so nice and well taken care of. The only complaint was that we could not find the remote for the fan in the living room but otherwise we loved the space.

Beach friend trip

April 2016
, United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
3

Cayce is great to work with very helpful and always pleasant. Great condo

Not a happy ending ...

January 2016
, franklin, TN United States

Overall
3
Services from rental manager
2
Cleanliness
3
Location
5
Property condition
3

For the price, the experience was ok however the stay ended on an unhappy note. Check out time was 10:00 AM but I guess the Property Management Company changed the electronic code for the unit around 9:45 AM locking us out of the unit as we were packing up the car. With two kids in the car and not all of belongings out of the unit, we had to wait a half hour for house cleaning to open the unit to get the rest of our stuff out.
This was unfair and we won't be back to stay at this unit.

Manager's Response

Thank you for the review! We do not change out the codes for any stays, all of our guest codes are good until 11am. We performed an audit of the door lock and noted you used the lock in the 10am hour. If you stayed past the check out and were locked out I wish you have called and a code could have given you a temporary code to get in or the front desk could have got you in as well. Thank you again for your review and glad y'all enjoyed the condo!

I could have stayed forever!

October 2015
, Owensboro , KY United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

We had a fabulous time and hope to go back in the future. We were overall pleased with this unit and this condo and this beach! My ONLY complaint is that there didn't seem to be enough elevators to support the check in process. Every elevator that opened was full!

Phoenix West is always 1st choice

October 2015
, United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

All was great. 23rd floor no long elevator waits. Allowed to check in prior to 4. Quiet with perfect beach balcony view. Plenty of seating inside and out for our party of 6. Love each bedroom has private bath

Manager's Response

Thank you so much for taking the time to write a review and we are very glad that you enjoyed the condo!! We look forward to hearing from you the next time you visit Phoenix West!!

Family Reunion

June 2015
, Round Rock, TX United States

Overall
4
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

Loved the condo. Casey, the rental manager, was great and helped us solve a minor glitch with our small uhaul trailer. All 3 familes had a great time. Lazy river was fantastic.

Manager's Response

I'm so glad y'all had a great time in our Phoenix West condo! I hope to hear from you the next time you visit Orange Beach!!!

The Very Sandy condo

May 2015
, Denham Springs, LA United States

Overall
3
Services from rental manager
5
Cleanliness
2
Location
5
Property condition
3

The condo itself was nice but would of been a more pleasant stay if the floors were swept! The moment we walked in that's the first thing I heard was sand at the bottom of my shoes. I knew them I would not walk around the condo with no shoes on. We had to sweep a little biit but it needed a real good cleaning and I was not going to spend my time on vacation sweeping floors! Other than that the dishwasher was broken so we hand washed everything. I already informed the renter with the problem . Everything else was fine.

Manager's Response

Thank you for your review and I'm glad y'all enjoyed the condo and thank you for letting us know about the floors and allowing the cleaners to come by and sweep again. Also, thank you for letting us know about the dishwasher, it has been repaired.

Family Fun

April 2015
, Mount Olive, AL United States

Overall
5
Services from rental manager
5
Cleanliness
5
Location
5
Property condition
5

First time staying at Orange Beach. Had a wonderful time. Facility was exactly what we were looking for. Fun, clean, relaxing. Had a great time. Would definitely go back!

Manager's Response

I'm so glad y'all enjoyed the condo and look forward to hearing from you for your next trip to the beach!

A view to remember

February 2015
, United States

Overall
5
Services from rental manager
5
Cleanliness
4
Location
5
Property condition
4

The view from the condo is one of the main reasons we love staying at Phoenix West. The condo looks exactly like the pictures and gives you a warm feeling.

Manager's Response

I'm so glad y'all enjoyed our condo and thank you for rebooking for next year!!!

An Adventure

December 2014
, United States

Overall
2
Services from rental manager
5
Cleanliness
3
Location
5
Property condition
3

Never got in the rental Ipaid for. Was given another unit but had to move to another after 4 days. A lot of work for us seniors. The first unit was clean and kitchen well stocked. Second unit not so. Screen door ripped, toilets moldy, and kitchen was not stocked for cooking for a crowd nor for a baby shower. Not sure i would come again. Was quite an adventure and a lot of work and planning around two places. Wish the condo I rented had not smelled so terrifically of paint.
The management treated us well and took care of things they could. Hard to answer below questions as I was in two different units. I might recommend to a friend and hope they have better experience. Think in your ads for place, you should mention windows pictured n bedrooms do not open-in 3 bedroom units. Very claustrophobic. First time in condo so maybe this is the way it is. Was a total surprise. Even if they opened from the top ,with some kind of lock, Into the hallway there would be air circulating. Not a fan of fans blowing on me all night long. Loved eating out a few times. Bubbles was good and close. Think it is Harbour Pointe we liked also but a little noisy. Food was great. Royal Reds were a treat

Manager's Response

As the guest indicated, this is not the condo they stayed in. The guest arrived to this unit and did not want to stay in it because the unit had been painted five days previously and according to them still had a faint paint smell. We gave the guest the option to move into another one of our 3br units or upgrade at no cost to a 4br unit with the understanding that someone would be checking in to that unit in 4 days and they would then have to move to another unit. Rather than simply moving to another 3br unit the guest chose the upgrade and agreed they would move after 4 days. The guest then moved to a different unit entirely that is not with our management company for the remainder of their stay. I'm glad the guest said we were very helpful and that our 4br unit was very clean and she would recommend it, however as she stated this particular 3br condo she never stayed in.