Phoenix West 705

we had no problem with the exterior of the building and grounds, they were very well maintained and security was great. Just wasn't impressed with the overall cleaning of the unit. First it wasn't ready when we arrived at the check in time and had to wait 40 min while they were finishing, I would give the unit a score of 7 on how clean it was. A few updates needed. Stove top is cracked and dial numbers worn off, hard to operate. Shower curtain rods need replaced as they are all rusted. Had to spend time waiting for maintenance to fix leaking faucet in kitchen and install light bulbs in bedroom lights. I will give the guy who repaired things a 10 as he was friendly and quick. Overall we had a good time at this location just need to give this unit some TLC. And to the unit owner, get another cleaning contract to get your moneys worth.

This is a really nice condo and we did enjoy our stay, HOWEVER...

When I pay thousands of dollars for a condo rental, I don't think it is asking too much to have more than one small sandpaper roll of TP in each bathroom. I mean, come on... Do you need to save 2 dollars a week at the expense of my rear end? To not put at least two rolls of decent TP in each bathroom so we don't have to go out and buy it is petty and bad business. Also, no paper towels, silverware is scarce, pots and pans are old and have the non-stick surfaces eroding away into our food.
Light on the stove doesn't work.
Dining room chair was broken when we got there.
Numbers on the stove burner knobs are worn off so you don't know if you're turning on the front/back or if you're turning them high or low. It cost $1 to buy replacement stickers online.
No trash bags? Really? I paid $3,000 for a 1 week rental and I have to go buy trash bags, toilet paper and paper towels?
The bedroom light randomly turns on in the middle of the night. We had maintenance come by, their solution was to take the light bulb out so it didn't keep waking us up at night.

Again, we enjoyed our stay, but it takes time away from our vacation when we have to help clean the condo, can't get into the condo until 430pm, buy our own paper products that should be stocked by the owner, and can't cook on the stove or oven due to pots and pans in poor condition.

Overall our experience during our Thanksgiving stay was good. For the most part, the condo was very clean other than a few stray hairs. The kitchen was a little problematic because of the oven. You can't see the temps on the knobs and the smoke detector is very sensitive. Also the beds were not very comfortable. The primary bedroom mattress makes noises and the tv did not work. Other than those few issues, it was a great stay and I would recommend. The primary bathroom was FANTASTIC.

We loved the room. Comfortable furniture in the family areas. Great setup for bedrooms. We did wish the kitchen had some better pots and pans for cooking. It had plenty of dishes and cups. Hotel staff was always friendly and helpful. We were able to store our beach chairs and things right outside our room which kept sand out. We also wish we had access to a broom inside the rental. They had a vaccum, but sometimes you just want to sweep a highly trafficked area without vaccum noise or trying to find an outlet.

Great location and atmosphere. Friendly staff and wonderful condo. Would definitely recommend for family vacation.

We loved this place! It was a great location with grocery stores and restaurants just minutes away. The entrance to this unit is straight in from the parking garage and elevators so very easy to load and unload (especially with kids-3yrs and 8mos). The view was perfect and the lazy river and pool were AMAZING! This unit is beautiful but very white-hard to keep little dirty fingers off of sofa cushions and pillows but we managed. We will definitely stay again.

Beautiful spacious condo. Convenient parking and access to the unit. Grandkids loved the lazy river. The outdoor space has very comfortable seating with gorgeous views of the sunrise. We have stayed in many places in Orange Beach but this is our favorite place by far. Will definitely stay here again.

Beautiful spacious condo. Convenient parking and access to the unit. Grandkids loved the lazy river. The outdoor space has very comfortable seating with gorgeous views of the sunrise. We have stayed in many places in Orange Beach but this is our favorite place by far. Will definitely stay here again.

Long weekend at the beach with family in the perfect location!

We always enjoy our time at Phoenix West. The Pool area is super fun for our us and granddaughter. We have been coming every year for 9 years now and plan on continuing to visit!

Phoenix West 705 is a very spacious condo with great views of the lazy river, pool and beach! Furniture on balcony is very comfortable. Great ice machine in beverage bar area. Parking on same floor so no elevator rides to unload or load car. Within walking distance to several restaurants'. Condo needs a deep clean on the floors (not sure they have been mopped in a while - feet were black after walking barefoot. Our family had a wonderful time this year at Orange Beach.

Everything was great in the condo with the exception of the supplies in the kitchen. It was minimal. There was only one dish towel and only small amounts of everything else like pots, pans, utensils, etc. But definitely not a deal breaker. The location of the condo was was conveniently located right off the elevator and there was parking on the same floor of condo. The ice machine was a plus! One other thing lacking was there was no iron...only an ironing board. Overall, a great condo and I would recommend it and definitely stay in that same unit again.

Our beach vacation was everything we had expected. The condo was clean as advertised. Some areas on the ceiling we peeling (popcorn from the 80's). The stove has the numbers rubbed off, hard to determine the temp. and the stove top is creaked. WiFi signal is not very strong. Can't beat the view from the balcony. Access to the pools, lazy river and beach is great. All-in-all, a great place to stay.

We love going to Phoenix West and have stayed in this unit before. Unfortunately it is need of attention. Things that were broken last year are still broken, towel rack in a bathroom and this year the stove top has a BAD crack, the dials on the stove top have no numbers, there is no screen on the frame to the balcony, the ceiling needs repairs, the ice maker is not working properly, some lamps are broken.

I’ll start out by saying that the location of Phoenix West is great! So much to do in both Orange Beach and Gulf Shores. The only downfall to our trip was how dirty and disgusting the condo was. Within minutes of arriving and walking barefoot in the condo, everyone’s feet were black. Cabinets had splatter marks on them. Mold in the showers. Every single return had layers of black dust caked to them. All ceiling lights had at least two inches of dust piled on them. There is absolutely no possible way that the condo was deep cleaned prior to us arriving, and no possible way that the condo had been deep cleaned as a result of Covid. The couch and kitchen chairs were black - assuming from people’s feet due to the gross floors. Stove knobs had no labeling so it was a guessing game every time we cooked. Ill note that the rental company did refund the cleaning fee, however, given the amount we paid for the week, it seemed like a minimal remedy presented by them. If you look at reviews, you will see that the same issues have been noted for more than a year now. Unacceptable when people are paying what they are.

Trip was wonderful—unit needs some attention,
The floors really need to be mopped. Walking barefoot,the bottoms of your feet turn black. Also, the refrigerator has definite shelf problems that need to be fixed. It is impossible to read the info on the stove dials. You have to guess which knob is for top or bottom, left or right, and high to low. It has been “scrubbed” completely off. We had a few mishaps while cooking because of that guesswork.

Trip was wonderful—unit needs some attention,
The floors really need to be mopped. Walking barefoot,the bottoms of your feet turn black. Also, the refrigerator has definite shelf problems that need to be fixed. It is impossible to read the info on the stove dials. You have to guess which knob is for top or bottom, left or right, and high to low. It has been “scrubbed” completely off. We had a few mishaps while cooking because of that guesswork.

Everything was great. Location is terrific. Very convenient to many attractions and restaurants.

Every day there was of people drinking in pools playing music loud enough it could be heard throughout the hole pool area. They often set up at entrance to lazy river. With many young children and families at this resort, there should be at least a no drinking while in water and no blocking entrance and exits to pools. I don’t care if they want to play music but the whole complex doesn’t need to hear it.

This was my 3rd visit to Phoenix West. My prior 2 visits were through an individual owner. With this unit being a rental company, things were different. The unit was nice and nothing majorly wrong. Our biggest complaints were that my 1 yr old grandson had black hands and feet from crawling on the floor all week, including the moment we got there. No visible dirt, but obviously the floors weren't scrubbed well. The wifi is horrible. Sometimes it worked, but we got kicked off often and smart tv rarely worked bc of it. Dish network in Master bedroom did not work; super annoying when you like to relax before bed watching tv. Kitchen not as stocked as any VRBO rental I've ever stayed in. No crockpot, no pizza cutter, only about 4 drinking glasses, etc. I've never stayed in a rental that didn't have salt/pepper, coffee filters and other small items that were left from previous renters, but this one did not. Not a huge deal, as we are prepared to bring/buy all groceries, but just seemed strange.
Overall, the unit was nice, and there were no problems with the booking, check in and check out. Just seemed impersonal, and there's quite a few things that need attention.

Traveled with family and grandkids. The unit is very nicely located, with access right off the parking deck. The unit is straight through to door.The unit was very clean and well furnished. The kitchen with a large island was very nice. The only downside was the range. Most all the numbers and letters have been worn off, making use more than a pain. Needs major repair parts or replacement. View. Is great, right above the Lazy River pool. Watching the grandkids easy.

Our stay from booking to checkout was great. The booking process was smoothe and made sure we had all the info we needed. This unit when we arrived allowed us to park virtually right out the door. It is the unit right in the middle and the 7th floor is a perfect location. The unit is huge and has space for entertaining. We had a couple minor issues that were dealt with quickly. The furniture was comfortable and useful. The balcony I could live on and the furniture was great. The location on the ocean is so close and the chairs to rent make beach days easy. The pools are great although the outdoor is not heated. The indoor pool is huge but is a bit dark in there. All the staff we came into contact with were friendly and helpful. We plan to stay here again. Everything inside and out was extremely clean.

Overall our experience was great. We loved the furniture on the balcony especially. The master bedroom furniture was in poor condition and could use some updating as well as the cabinet in the den below the tv. I would go back. The property was awesome and we felt very secure. Enjoyed being able to drive to our floor and not have to use elevators.

Great stay! 10 people If you are the ones on the sofa bed in living room bring mask for sun. Curtains(black out) are needed on all doors, even one in the master. Beds were very comfortable. Great that the condo had 4 full baths. Fabulous views, just high enough to be able to see people on the beach.

Four days before we're scheduled to arrive I read a bad review and needless to say I was worried so I called the property management and expressed my concerns. They were wonderful and assured us that it would be fine. The place was great, very clean, beautifully decorated and had everything we needed. I was very impressed. We will be back.

We stayed here 4 years ago,the same nasty split open cushions on the deck furniture,the same comforter on the beds,...it’s COVID .The couch was white,it looked like it came out of a fraternity house.The extra ice maker didn’t work ,hadn’t in child fell off the broken stool in the den.Very Dissapointed ,!This is a great complex,but this unit is way past due for updates.The closet was also broken,as well as stopped up sinks an showersWe have never had any issues in 7 years here until now.CLEAN UP

From the moment we entered and the floors turned our white socks black it only got worse. The ottoman had a broken leg and had to push it out of the way so no one would get hurt. The 2 chairs had no firmness left and were uncomfortable. Sofa wasn’t comfortable and badly stained. Patio cushions were threadbare and flat. 2 bathroom sinks and 1 shower drained extremely slow. Fan blades, lampshades, return air vent were all disgusting. The mildew on a shower curtain caused the whole room to stink. We desperately needed an iron to touch up clothes before professional beach pics and the condo didn’t have one, but had 2 ironing boards. All beds need replacing too. One bed had a DAMP, pink, large spot in the center of it. The ice maker did not work and emitted heat. The mini frig needed defrosting. All knives were dull and rusThe owners need to have their unit deep cleaned and refurnished. We have stayed at Phoenix West for many years and never had any problems or been disappointed until now. Weekly rates should be drastically reduced for the condition this place is in.

Manager's Response

Overall, I will say our family enjoyed the condo and our stay was great. This review is geared to the specific unit and not the Phoenix West (which was a typical Orange Beach property) However, given the price you pay and the other options in the area, we were disappointed in this unit. The unit was open and spacious for our family of 7 and the 4 bathrooms were great. However, the second we walked in, we felt like the unit was NOT CLEAN. There was still dirt on the floor, kitchen items and dishes in cabinets were not clean, and the rugs and furniture also felt dirty. There was also a used towel left in one of the bathrooms with a hair sitting on shower wall (which was not ours). The unit could have been paid more attention to by owners as the closet doors were broken and unable to be closed properly. Several outlets in bedrooms also did not work which made charging devices difficult. Like I said before, we enjoyed the space however given the other properties in the area, my family left disappointed in the small details that make a place stick out in your mind. We rent properties like this often and felt like the kitchen amenities were left short. The knives did not cut and the pots and pans were dingy and have seen better days. Expected a lot more for a 7 night stay at the beach knowing most of our meals were to be cooked there. The night we arrived, my son sent an email describing the uncleanliness in the unit, and we have still yet to hear back with a response. This being said, we will most likely not be renting from this property again in the future.

Big condo with great views, but dirty/broken furniture, broken appliances and other sundry items (light fixtures, etc). Overall, the unit needed a deep clean and some updating.

Phoenix West is in a great central location and 705 is a nice condo. The living room furniture is stained and either needs to be cleaned or replaced.

Phoenix Rentals was great to work with. We will use them in the future. The condo was clean when we arrived. Great location too. It was on the 7th floor so we parked on that level and didn't have to use the elevators when we went out to eat. The unit is in need of some minor updates. Cushions on the outdoor chairs were torn as well as a bar stool cushion. Batteries in the remotes were dead or weak. Just minor things that did not affect our overall stay. Phoenix rentals was the best company we've dealt with so far in that area. We look forward to renting through them again.

We Stayed Right After Hurricane Sally Hit. We Had The Beach to Our Selves for 2 Days. Which Was Great. The Staff and Our Agent Was Great Through the Whole Stay. The Condo Was Beautiful and Clean. I will definitely Stay in this Room and Phoenix again..

This was our first time in this condo, and it was perfect. The rental staff was very attentive to our requests, and very prompt to handle any issues we had. We hope to be back!

This was our first time in this condo, and it was perfect. The rental staff was very attentive to our requests, and very prompt to handle any issues we had. We hope to be back!

The condo had a few issues, it would be impossible to say it didn’t. But it was broken chairs or a clogged drain. The location is phenomenal and the lazy river makes the whole stay worth it. We will be staying here again.

The condo had a few issues, it would be impossible to say it didn’t. But it was broken chairs or a clogged drain. The location is phenomenal and the lazy river makes the whole stay worth it. We will be staying here again.

The property was exactly what we wanted! Great location, great rooms. It was mostly clean, except if we walked around the unit barefoot, the bottoms of our feet got almost black with dirt, so it could use a good mopping, but other than that it was great. Would definitely stay again

We rented a 3 bedroom unit at Phoenix West . The building is clean and in a perfect location but our condo’s floors were filthy dirty. I walked across the condo in my sock feet while unpacking and the bottoms of my socks looked like I had walked outside in dirt. Also, during the corona- virus there was NO SOAP at all in the condo to wash our hands as we were unpacking .. The pool area is wonderful for kids and the beach is close just don’t waste your money renting beach chairs cause people will come and put their chairs in front of you blocking the ocean from your view and easy access.

Everything was great and the unit was well stocked. This was around the 10th Unit we have booked with Phoenix Rentals and they always please--Cayce is great to deal with!

ery nice. The condo was well furnished, clean and comfortable. However, we stayed in #605. Some confusion there.

Weather was great. beautiful place to stay. The grandchildren loved the water slide and lazy river. Everyone had a great time. The only negative is orange beach has grown so much that it is taking much much longer eating out. Needed more eating placing.
and

Weather was great. beautiful place to stay. The grandchildren loved the water slide and lazy river. Everyone had a great time. The only negative is orange beach has grown so much that it is taking much much longer eating out. Needed more eating placing.
and

We had a fantastic family vacation at Phoenix West, 705!
Great condo and Phoenix West has great amenities, especially the lazy river!
We had all ages from 83 to 8 years and there were thinks to do for everyone !

very nice

Loved the condo and resort. Parking on the same floor as the condo was an added bonus for us!

Loved the condo and resort. Parking on the same floor as the condo was an added bonus for us!

Great Spring Break at the West!

Great Spring Break at the West!

We loved it! Great view, nice rooms, loved having the 4 th bathroom, wonderful kitchen and living area, enjoyed the jetted tub in the master bath, the kids loved the lazy river and water slide, close to everything in town. Only a few minor complaints: ice maker was so loud we had to turn it off, couldn’t get regular TV, and master mattress not very comfortable. But I’d definitely stay there again!

We loved it! Great view, nice rooms, loved having the 4 th bathroom, wonderful kitchen and living area, enjoyed the jetted tub in the master bath, the kids loved the lazy river and water slide, close to everything in town. Only a few minor complaints: ice maker was so loud we had to turn it off, couldn’t get regular TV, and master mattress not very comfortable. But I’d definitely stay there again!

We loved it here. We enjoyed the rockers. Nice being able to park on same floor.

Fantastic unit! Having stayed in too many condos to count over the years, this was definitely the largest and best suited for our extended family. The elevators were not an issue this time of year, and the parking on your floor was awesome. We could just run out to the car for anything. The furniture was in great shape, good beds and plenty of room in the kitchen to prepare Thanksgiving brunch. We will return.

Fantastic unit! Having stayed in too many condos to count over the years, this was definitely the largest and best suited for our extended family. The elevators were not an issue this time of year, and the parking on your floor was awesome. We could just run out to the car for anything. The furniture was in great shape, good beds and plenty of room in the kitchen to prepare Thanksgiving brunch. We will return.

We loved it here. Parking level was wonderful during check-in and out and coming and going. Furnishings were comfortable and unit was clean and spacious. Kitchen was well stocked. We come for the lazy river and it didn't disappoint. We had a great time in Orange Beach.

We loved it here. Parking level was wonderful during check-in and out and coming and going. Furnishings were comfortable and unit was clean and spacious. Kitchen was well stocked. We come for the lazy river and it didn't disappoint. We had a great time in Orange Beach.

We enjoyed our stay very much. We have rented this unit several times. It has a very convenient kitchen layout that's different than the other units in this complex.The pots and pans need to be upgraded many are missing lids. Cayce was great to work with as usual.

Beautiful place to rent except if you go barefoot in condo feet will be black.

We had a fantastic family vacation! Five adults, 5 grandkids, ages 7-18; and one teenage friend! We love Phoenix West because it offers activities for everyone! Tennis, fitness center, pools, lazy river, slide and of course the beach! Phoenix Rentals does a fantastic job of helping us from initial contact through checkout!
This was our fourth trip here! Thanks, Cayce!

We didn't want to leave! The condo was beautiful and had everything we needed. Morning coffee and evening wine on the balcony was total bliss. Nothing like the sight and sound of the waves along with the ocean breeze to distress. That was my personal intent for this trip and it was wonderful. The family had a great time on the beach and the lazy river pool. My husbands fishing trip was canceled unfortunately due to wind and rough seas, but he and the grand kids did get to parasail. It was great timing as the beach wasn't crowded, nor were the local eateries. We had a great time and hope to come back soon! . oh, and parking right outside the door was a major plus!

Several of us rented units together from the same property manager and we all had a great time. This unit has plenty of seating for everyone. Everything was clean and comfortable. Really enjoyed having the extra table for the kids. Wish the cold weather hadn't followed us down, but we had a few good days of sunshine. I recommend this condo and all of the units for that matter that our group booked.

Several of us rented units together from the same property manager and we all had a great time. This unit has plenty of seating for everyone. Everything was clean and comfortable. Really enjoyed having the extra table for the kids. Wish the cold weather hadn't followed us down, but we had a few good days of sunshine. I recommend this condo and all of the units for that matter that our group booked.

This was our 2nd time to visit Orange Beach and hope to be returning many more times.

We met family members, so finding a place that would accommodate 6 people was essential and Phoenix West 705 was more than adequate! The views from the living area and deck were beautiful. As has been mentioned in other reviews, having parking access on the same floor as the condo was fantastic! In fact, the condo is located directly across from the parking deck entrance and elevators.

The condo was very quiet - night and day. Of course, I am sure during the busy summer season there would be a little more noise but I doubt it would be a problem.

The staff were very friendly and accommodating. Fortunately, we didn't have any issues with maintenance, etc.

Location of the Phoenix West is terrific! Close to shopping and entertainment.

As with most condos we've have stayed at, the kitchen can always use more items, but for day to day living it was fine.

I feel that we will be returning to the Phoenix West and hopefully 705 will be available.

Condo was great, but could have been cleaner.

Our stay at Phoenix West was very enjoyable. The condo was clean and comfortable. My favorite feature was the ice maker! My only caution would be that if you were going to do lots of cooking to plan accordingly with foil pans, etc. as you might run short of cookware. The balcony seating and view cannot be beat nor can parking on the same floor as the condo. Each floor has grocery carts and luggage trolleys for easy loading/unloading. Phoenix West is a well though out vacation spot and we will happily return.

Great choice for family vacay with 6 adults and 2 children. Each couple had their own bedroom/bath with an extra 4th bath w shower/laundry closet. Incredible 7th floor view

Negatives: getting on elevators down to beach and pool a hassle from 9-11 am. While we had a member in a power wheelchair, this was frustrating as we waited 25 minutes one day. We wished one of the pools had a pool lift so our family member could have been in the water.

The red furniture in living room was dirty as one prior review stated. My guess is that it may have been cleaned but is just stained from overuse. Not what we expected from this luxury condo.

Great choice for family vacay with 6 adults and 2 children. Each couple had their own bedroom/bath with an extra 4th bath w shower/laundry closet. Incredible 7th floor view

Negatives: getting on elevators down to beach and pool a hassle from 9-11 am. While we had a member in a power wheelchair, this was frustrating as we waited 25 minutes one day. We wished one of the pools had a pool lift so our family member could have been in the water.

The red furniture in living room was dirty as one prior review stated. My guess is that it may have been cleaned but is just stained from overuse. Not what we expected from this luxury condo.

Awesome stay!

We ad a really nice time and the unit is nice.
The Updated kitchen is extra nice and actually a better design than the wrap around bar.

We ad a really nice time and the unit is nice.
The Updated kitchen is extra nice and actually a better design than the wrap around bar.

Overall we had a wonderful stay. We rented the same Condo in July and I was surprised that it wasn't as clean as it was during our previous stay. The furniture wasn't as clean nor the carpets. We had a leak from one of the toilets and the rental company was prompt to send someone to fix it. The view is amazing and we spent many hours on the lazy river. I will be back to vacation at Phoenix West.

Manager's Response

pictures didn't do this condo justice it was beautiful! we will most definitely be wanting to stay here again!

This was a great home away from home. Plenty of room for my family including 2 toddlers. Great views from the balcony and close to anything you might need. Kitchen is fairly stocked with cooking utensils but take or buy EVERYTHING you might need including salt, pepper, paper products, etc. There was nothing left for convenience except dish soap and a sample size laundry detergent.

Very easy to do business with Cayce. We enjoyed our stay immensely. Accommodations were top notch. Beach was clean and pool area was nice for kids. Going again soon!

Manager's Response

This is an amazing condo. You drive straight up to the 7th floor, park, walk straight into your condo! The condo itself has three bedrooms, four bathrooms! Very spacious and decorated to perfection. The large balcony overlooks the lazy river and the ocean. The condo itself is great but this property has some downfalls. If rain is within 15 miles of this property they shut the pools and the lazy river down! It rains almost everyday at some point, maybe only lasting 10 minutes but the pools and the lazy river will be closed for HOURS!!!Standing on the balcony looking down the beach NO other pools would be closed, just this one. I couldn't figure this out!
There is beach chair rentals for this property ( Three Rows of them ) But they are so far back from the ocean that everyone with there own personal chairs pile up in front of you! If you want to parasail or rent a jet ski you will have to get in your car and drive somewhere else to do this, you cannot do it here. I think the cost of this condo is reasonable but due to the closing of the pools everyday and the rental of the chairs ( and by the way you cannot move the rental chairs )I will not stay here again. I guess I am just use to the Sand Piper Beacon Beach Resort in Panama City Beach Florida! It has everything! It's not a nice condo like this one but the amenities are GREAT! So if you are looking to stay in your room and just enjoy a nice place to stay then this is it, but if you are looking for fun and adventure GO TO THE SAND PIPER IN PCB!!!!!!